In a dynamic and competitive industry like hospitality, it’s not enough to provide good service or have an excellent location. To ensure business profitability and sustainability, it’s crucial to make decisions based on concrete data. KPIs — Key Performance Indicators — are the tools that allow hotel managers to effectively monitor, measure, and optimize results.

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Throughout this e-book, we’ll explain what KPIs are, why they are so important in the hospitality industry, which ones are the most relevant, and how they can be used to enhance the performance of any hotel operation.

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