The guest journey begins at the moment of booking, intensifies in the days before arrival, extends throughout the stay, and ends at check-out. Each of these moments is an opportunity to improve the experience and increase revenue, but also a touchpoint that demands integrated systems, up-to-date data and, increasingly, the support of artificial intelligence.

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It was to meet these challenges that Host Hotel Systems developed an integration with Canary, the AI platform that is transforming how hotels interact with their guests. This integration between Host PMS and Canary is bidirectional and is available to hotels in Portugal, Spain and Latin America.

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‍How does the integration between Host PMS and Canary work?

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Host PMS and Canary communicate in real time, so every operation in your Host PMS instantly feeds Canary, and every guest action on the Canary platform immediately updates your operational system.

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No duplicated data. No manual errors. No friction.‍

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The four pillars of this integration:

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• AI-assisted communication: instant answers to every guest question, 24/7, at any stage of the stay.
• ‍Automated check-out: deposits posted and accounts updated directly in Host PMS, with no need to visit reception. A more efficient operation for a faster check-out.
• ‍Mobile check-in: the guest completes the entire process on their mobile phone before arriving at the property. No queues, no paperwork.
• ‍Dynamic upsells: upgrades and additional services offered at the precise moment the guest is most likely to buy, driving extra revenue and a more personalised experience.

Fewer isolated tools for a simpler operation

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For properties currently relying on standalone solutions for online check-in, upselling and guest communication, this integration opens up a path to consolidation: the same functionality, brought together in an environment connected to the PMS.

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"Guest expectations have changed," says Manolo Diaz, Director of Sales for Southern Europe at Canary Technologies. "Guests want to message the hotel, check in from their phone, and receive the right upgrade at the right time. Delivering all of this through separate tools is what complicates the whole process."

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A property management system holds the operational record on which the entire hotel depends. Any good integration should make that record more valuable, not more complex. This is precisely what Canary offers when added to the Host ecosystem.

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"Canary is one more piece of that record," explains Pedro Lara, Head of Partnerships at Host. "By being integrated into Host PMS, it addresses check-in, upselling, and guest communication while keeping operations fully integrated. No fragmentation. No added complexity."

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A partnership aligned with Host's strategy

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This partnership with Canary joins the more than 400 integrations already available in the Host ecosystem. Since 1994, our goal has remained the same: to ensure your hotel has access to the best technology on the market, without adding complexity to your operation.

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